Aeyesafe: Crafting an Intuitive Web App For an Sensor-Enhanced Elderly Care Monitoring System
Company
Aeyesafe Inc
Jan 2023 - June 2023
Responsibilities
End to End Product Design
Data Visualizations
Business Strategy Alignment
Team
CEO
UI/UX Designers
SWE.F/B
Overview
About Company
Aeyesafe is a B2B AI senior monitoring system startup company.
Problem
Elderly care nursing homes face an imbalance in caregiving ratios, with 1 caregiver responsible for up to 15 residents. Outdated tools and technologies further reduce caregiver efficiency, making it difficult to provide timely and effective care.
sell
&
to
sensor
web app
elderly care
nursing house
My Highlights
Lead the end to end product design on key features.
Transfer engineering hardware requirement into software design.
Took on roles multiple as designer, product manager, and data analyst to achieve project goals -> superpower in startup!!
Research: Our User - Caregivers
Participants: 12 interviews with manager & nurses in 4 elderly care nursing homes in the U.S.
Goal: Delve into the unique challenges they face during work.
Framer
Required for:
Duh! Get shipping.
Delayed Incident Awareness
Framer
Required for:
Duh! Get shipping.
Doc Management Challenges
Framer
Required for:
Duh! Get shipping.
Family Communication Issues
Framer
Required for:
Duh! Get shipping.
Frequent Manual Room Checks
Respond quickly to incidents
Alternative notification methods beyond face-to-face contact
Easy way to take work note
Alternative note taking techniques beyond traditional paper documents
Simple update tools for families
Fast reporting tool to building connection and trust with residents' families
Streamlined manual workflows
Efficient and new room check way with minimal walking
Top Actionable insights from caregivers interview
Next, mapping our their daily work journey
Objective: Design Goal
A digital solution to simplify and improve the efficiency of daily tasks for caregivers in traditional caregiving environments.
Before - Non-Digitized Senior Care
Manual Updates
Dependence on physical walkthroughs for numerous daily tasks.
Paper Documentation
Challenging to keep in order and often ends up in a mess.
Human Judgment Only
Challenges in providing timely and precise responses to emergencies.
After - Digitizing Senior Care
Real-Time AI Monitoring
Sensors deliver online instant and accurate updates on resident status.
Digital Documentation
Streamlined and secure digital record management.
AI Assisted Decision-Making
Enhanced support for caregivers with prompt and precise decision-making tools.
Ideate
From engineering req to user-friendly language
Collaborated with backend engineers to translate hardware requirements for 12 sensors into 18 alerts that caregivers can easily understand.
12 Sensors
Algorithm
Notify Caregiver
send data
tigger alerts
From tech capabilities to feature mapping
Balancing tech capabilities, business goals, and user needs, mapping out features that maximize performance
Real-time dashboard
Alert ticketing system
Electronic work log
Resident Report
Solution Highlights
Goal 1/4 : Improve Real-time Status Monitoring, Aggregate Necessary Info
Real-time Monitoring Dashboard
Color distinction
Resident status
Individual dashboard
Final Dashboard Design
Live Dashboard -> View Individual Live Status
Approach
Testing to Determine the Best Option
I tested the design with few participants through quick interviews to evaluate their opinions on the design through five aspects.
Goal 2/4: Digitalized Report System and Enable Customization
2. Customized resident report system: group, filter, and report quickly
One click to generate report
Add resident to customized group
Resident Group Management & Resident Report Design
Approach
A new redesign using a cleaner layout to reduce cognitive overload
I redesigned the resident group management page by reorganizing the information sections with an intuitive left-to-right user flow.
Previous Design
messy layout & outdated UI
New Design from Lo-fi to Hi-fi
Clear layout & minimal design
Goal 3/4: Preset Abnormality Alerts and Know What Happens Instantly
System alerts preset targeting common incidents
Final System Alerts Setting Design
240
1440
Preset desired alerts based on needs
Aeyesafe provides 18 common elderly
caregiving alerts, allowing caregivers
to notice incidents immediately.
Preset Alerts
Approach
Refining key alert logic through meetings with engineer and founder
I had several meetings with the backend engineers and founders to transfer the key alert logic into user friendly language.
Backend Engineering Logistics
Meeting with backend engineer
18 decision trees into 6 categories
User-friendly Language
Common caregiving alert languages
Goal 4/4: Alert Ticketing System and Digitized Documentation
4. Instant incident alerts notification and digital work log recording in caregiving
View alert history
Digital work log
Pop up to detailed alert info
Update status
Alert Ticketing System Design: Pop Up Ticket, Detailed Ticket Info, View History
Design System
When I began this project, there was no existing design system. Considering it's a complex B2B platform with extensive information to be delivered, our team spent significant time to develop a design system. This system has helped us maintain UI consistency and improve design efficiency.
Impact
Our ultimate goal is to simplify caregivers' work in a digital and effective approach. We established measurement metrics and tested the dashboard and report tools. I made revisions based on feedback, and the final design is presented above. The alert ticketing system and setting features are still in development, but we've received a lot of positive feedback on the current prototype.The team is currently seeking more participants. Feel free to contact me if you're interested!
Usability testing scenarios, transcripts, and feedback
Dashboard -> View Individual Live Status
+34 %
Task Completion Rate
-18 %
Task Completion Time
We tested various versions of the dashboard design, altering section layout, information density, graph types, and color contrast. This led to a significant improvement in task completion rate, increasing from 62% to 96%, and a reduction in overall task completion time by approximately 16 seconds.
Group Management -> Report System
+36 %
User Satisfaction Rate
-24 %
Task Completion Time
We significantly improved user satisfaction by using a minimal and straightforward design layout, reducing the number of clicks needed to generate a report. Satisfaction rates increased from 67 to 87 (out of 100), resulting a 36.9% increase.
Reflection & What's next
Embracing Design Critiques Constructively
In the design community, we're a tapestry of creative minds, each with our own vision, all aiming toward the shared objective of outstanding product design.Working with a team of designers taught me to value design critiques as essential feedback, learning to give and receive them without personal bias and emotional feeling.
Multifunctional Roles in a Startup Environment
I worked in UX and UI design, project management, and even a bit of front-end development. This was a valuable chance to understand the interconnectedness of various roles and their individual contributions to our collective project goals.
Future Design Worlds with Emerging AI
As designers, it's becoming clear that we need to keep up with how AI is reshaping the world. Embracing AI is becoming a significant part of our job in the future. In my own experience, just as Aeyesafe integrates traditional senior care with AI , I see the real power in understanding AI and deliver design to create better user experiences.
The rest of the beta version of Aeyesafe has been dispatched for usability examination, anticipating a commencement in the beginning of 2024, as the constant evolution of front-end and back-end literacies continues. Visit https://www.aeyesafe.com for additional enlightenment.
